Customer Comments

“Dear Mr. Kinchen,

I wanted to let you know how much I am enjoying the Marigny piano I bought from you. It arrived May 18 with two nice guys, I think I played for about 5 hours straight that day. I have never owned a piano in good condition and I can’t tell you how great this one is. I want to especially thank you for making buying this piano so stress-free. you answered so many questions so patiently and gave us time to play different pianos and to think about what I wanted. You did not make me feel rushed. Thank you for making the experience so pleasant, I am really loving my piano.

Thanks again,

Janet M.”

“Thank you so very much for all your efforts on our behalf. My family and I consider you our hero, for giving so much of your time no matter the outcome. These days, men like you are hard to come by, but thank goodness I was lucky enough to find you. If the public knew how delightful a visit with you and your partner is they would surely never purchase a piano anywhere else except, of course, Hall Piano. With any luck, I hope to be buying a new piano from you.

I remain sincerely and very gratefully,

Janice Langhoff”

“Dear Mr. Kinchen,

I just wanted to thank you for your kindness in everything you’ve done for me. It was a pleasure to meet you, and I thoroughly enjoyed talking with you last week. It was so generous of you to lend me Note by Note! I very much enjoyed watching it with my parents. The book you gave me has been very intriguing as well! I hope one day I’ll have the opportunity to tour Steinway. Again, thank you for your kindness and generosity in everything. I look forward to enjoying my beautiful Essex for years to come!

God Bless!”

-Leah Farrel

“Dear Steve and Son,

You gentlemen went the extra mile to have our beautiful Steinway player piano up and running for our family to enjoy Christmas music as we gather together to celebrate our Saviors birth. Thank you and may God richly bless you in this New Year!


Tom & Linda Thornhill”

A Piano Dealer In Lafayette Picture - Hall Piano CompanyOur Steinway is serving us wonderfully. It is the finest instrument I’ve ever played, and in my book, the best investment our church made in our new church building project. I trust it will be making beautiful music for the church for generations to come. And thank you for the excellence with which you’ve handled our business. In the midst of an extremely busy season for our church and staff, you made the selection and delivery of our piano easy on us. Again the donation from the Steinway Society of New Orleans is deeply appreciated. I’m grateful for you and this fine instrument at least once a week roughly 10am on Sunday morning.


Matt Mason, Pastor

Lakeview Christian Center

“Dear Mr. Kinchen,

Photo Of A Couple Of Piano Dealers In Covington - Hall Piano Company

This note is to thank your generosity of arranging two top-notch Steinway pianos for my daughter Jennifer to play in Mrs. Shearon Horton students’ piano recital at Hall Piano. Two weeks later on January 16, Jennifer attended the “Marjorie Stricklin Emerging Artists Competition” sponsored by the Monroe Symphony League in Monroe, Louisiana. There were twenty contestants including seventeen college music majors in piano, instruments, and voice. Jennifer performed Franz Liszt’s piano concerto “Totentanz” with Mrs. Shearon Horton. Through two rounds of auditions, Jennifer not only won the “outstanding performers” title and $600 award in the youth division (age 12 through high school graduation), but she also won the sole “Final Round Winner” title. She will perform the Totentanz with the Monroe Symphony Orchestra in September. Enclosed is a DVD containing three pieces: (1) Jennifer and Mrs. Horton’s performance of the Totentanz at Monroe; (2) Jennifer and Mrs. Horton’s playing of the Totentanz at Hall Piano; (3) Trying out Steinway at Hall Piano. This is a token of my gratitude to your kindness and generosity. Hall Piano’s contribution to New Orleans music development has made a life-time impact on many young people in New Orleans.

-We thank you,

Shengru Tu”

Dear Steve and Johnny,

Shearon Horton Studio1

I have been involved in the music community of New Orleans for the past twenty years and haveconsistently been impressed with the support that Hall Piano Company offers. From the early days when Dan Hall and John Wright were owners and Steve Kinchen was on the sales staff to today when Steve and Johnny Wright are co-owners, Hall Piano has consistently supported local teachers by offering the beautiful store location for studio recitals. It routinely supports the New Orleans International Piano Competition and Piano Institute by generously providing high-quality instruments. Its experienced sales staff offers reliable assistance to those who are shopping for a new instrument. My student who recently bought a piano from Hall Piano is so very pleased with her new cherished grand. Hall Piano has an extremely capable staff of technicians including Matt McWilliams for servicing pianos. Matt is eager to please the individual piano owner to the max. When I moved from New Orleans a couple of years ago, it was Hall Piano Company that I called for moving my Steinway. Johnny Wright came to my home on moving day to make sure everything was done perfectly and without damage. Hall Piano Company is an invaluable asset to the city.

-Dr. Shearon Horton

Nicholls_DSC02996I never felt that the good service was offered just to sell a piano. Everyone was/is very friendly and helpful.  We have been very comfortable in our association with Hall Piano.

-Dr. Carrol Britt

Director of the Department of Music Nicholls State University – Thibodaux, LA

Rio Vista Baptist

Wayne was so helpful and accommodating.  We received great service and now have a wonderful piano to use in worship.  On behalf of the whole congregation, thank you.

-Andrew Wiggins, Pastor

Rio Vista Baptist Church, Jefferson, LA


Baton Rouge Symphony 88-Key Society FoundersThank you for all of your support and assistance in making the [Steinway model D] project a success!

-Dr. Shirley Sands, Ph.D.

Executive Director, Baton Rouge Symphony


I love it (my piano), of course… Now all I must do is practice!

-Judith Martin, New Orleans

Dear John and everyone else who restored our Steinway.

john-mahoneyEnclosed are photos of our piano’s return home. She (L332XXX) has only been in 2 families since the early 1950’s when my grandmother bought her (brand new) and promised her to me. We are thrilled at the beautiful workmanship and care that went into restoring our piano. The action is much better than pre-Katrina and the wood is more gorgeous with the beautiful grain much more pronounced. The tone is totally Steinway-esque – John and I spent hours playing the first day she arrived home. We don’t know how to say thank you. It is a joy to have this member-of-the-family home again!

-Very sincerely,

Dorien & John Mahoney, Metairie, LA

(Director of Jazz Studies, Loyola University.)



I want to thank you and congratulate you for the ‘pleasant’ experience of buying a piano.  Pianos can be purchased over the internet and of course through several other local competitors.  There are obviously pianos, which cost less and more than the one I purchased.  Two of your competitors are physically closer to my location than your store.  I was ‘free’ and went to all of the stores on the same day.  You happened to be on my way home from a round of golf.  Honestly, I cannot recall the price or quality differences between all.  However, I recall the ‘respect’ with which I was treated each time I visited your store.  Likewise, I recall being rushed and or that I was wasting someone’s time at the other local stores.  Perhaps, it was the way I was dressed, that I was sweaty after playing golf, and or the dirty truck that I drove were the reasons for these attitudes. Perhaps as reinforcement, I want you to know your ‘attitude’ and ‘respect’ far out pace the local competition and ABSOLUTELY made the difference.  The delivery ‘guys’ were an extension of your attitude and professionalism.  You should be proud of the commitment to professionalism you and all of your associates at Hall exhibit. Thanks and Congratulations.

-Sid Goodreaux.,Covington, LA


bernardSteve, I was thoroughly satisfied with everything and will always buy my future pianos from Hall as well as recommend Hall to others. Thanks!

-Dr. David Bernard, Hammond, LA
Professor of Voice, Southeastern University


Tyree recital 2010 013“Thank You, Hall Piano, for the use of your great piano store for our May 4th recital.  We couldn’t have done it without you!!  The piano is beautiful and it enhances our concert.

Sincerely in Christ,

-Kathleen Tyree,

Piano/Violin Teacher, Metairie, LA



Chad was an excellent sales consultant for us.  When he did not have the answer to our questions he knew who would be able to help us.

-John Hummel, Metairie


Mr. Wright,

I just wanted to offer a simple “thank you” for affording us the opportunity to present “One Grand Ole’ Evening” with the incredibly cost-effective use of a Hall Piano piano. We had just over 200 in attendance and will DEFINITELY be doing it again next year. We look forward to working with you again in the near future.

Minister of Music
Williams Boulevard Baptist Church

Hi Mr. Dwight!

We met on Wednesday and bought a piano from you. We described and showed photos of how hard it would be to deliver the piano to a third floor bedroom, which you responded no problem.  We were told that on Thursday we would receive a call between 9am and 10am to set up the delivery.  Well, for the first time in my adult life was everything just as you said “after” the sale!  What a pleasant surprise to be contacted at 9am; have three well spoken, well dressed delivery men arrive on time and happy, move the piano through the treacherous terrain provided them, and gone with no events.  My son arrived after piano lessons only to fill our home with beautiful music! I must say it has been a pleasure!!!!!!!  So much so, that my daughter-in-law and I will be taking piano lessons there at Hall beginning 4/1/10! We are so very excited!!!!  Thank you so much for everything!!!!!

-Lillian Andre


Dear Sirs,

Enclosed is my Owner Warranty Registration Information having to do with my new EGP model Essex Grand piano bearing serial number E109XXX. I am throughly enjoying the piano and wish to call to your attention the high level of professionalism exhibited by sales representative Dwight Clements and technician John Smith of Hall Piano. You can be assured that I will highly recommend them and your products to family and friends.


William J. Guste,III-New Orleans


Dear Steven,

We’re writing to thank you for all the help that you and your colleagues gave us in choosing and purchasing a Boston grand piano for our new house… …We’re grateful to you for the understanding and patience that you showed in our various discussions.  It was a big decision for us… We’re terribly happy with the piano. Its tone strikes us as terrific, and if we doubted it, we have Faina Lushtak’s endorsement of the piano as an exceptional one! As we were buying the piano you promised a number of things, from tuning to delivery and installation, and we can only express our delight at the grand way in which you kept your word… Thanks so much for your thoughtfulness in everything. Your service was superb, and we urgently request that you share our thanks with all of your colleagues at Hall’s!…

Sincerely Yours,

-Sam & Natasha Ramer- New Orleans, LA


Mr. Wright,

Just wanted to drop a quick note of thanks to you and your guys who moved my piano today. I’ve been a professional pianist my whole life and had pianos moved many times, and this was by far the fastest, smoothest, most professional move I’ve had.  The guys showed up at my house at 1:30, the piano was in the truck by 1:35, and the truck was gone by 1:37.  Things were just as smooth at the delivery address.  In contrast, last time I had the same piano moved (into the place your guys just moved it out of), getting it out of the truck and into the front door was a stressful, grueling 90-minute affair.

So please give my thanks again to Jerry and the other gentleman (whose name I’ve forgotten, sorry). I’m hoping I won’t need to have my piano moved again for a good long while, but know that whenever I do, I’ll be sure to call on you again.


Joshua Paxton



Chad Clements should write a book on how to treat customers… He’d be a very wealthy man!!!

-Debbie H. Wood, New Orleans, LA

Piano Department-Ursuline Academy


Dear Steve and Johnny,

Thank you so much for the opportunity to have my spring recital at your beautiful location. My students and I enjoyed the setting and the concert grand so much.  I certainly appreciate the enormous support you give to piano playing in New Orleans.  Jennifer Tu and her family were also very appreciative of the opportunity to have a recital at the store.  She did a lovely job, and I believe there were about fifty people present.  It was a memorable occasion for her.  She continues to love the Steinway that she owns in her home. Thank you again for everything. With all the best regards,

-Dr. Shearon Horton


Hall Piano is a firstrate company with tremendous experience with offering fine instruments. Dwight, our sales representative was honest, knowledgeable, and yet never pushy.  Steve, President, cares about customer’s satisfaction and is equally knowledgeable.  It is easy to see why Hall Piano has been around for 50 years.

-Dr. Ernest Chiu,

New Orleans, LA


Great people… I’m Glad they have patience with people like me…

-Senator Ken Hollis, Metairie, LA


We were immediately impressed with Hall Piano, felt very much at home and that we were important.  When we first went in, it was just for a visit to see what was available and with no real intentions to purchase immediately.  But everyone made us feel so welcomed, showed us around and answered our questions with such great enthusiasm it didn’t take long for us to decide on a piano.  It is a most joyous addition to our home. Thanksfor being you!

-Larry Lunsford, Slidell, LA


Doing business with Hall Piano Company has been a pleasure! It is nice to see that there are still organizations that exhibit a superior level of customer service and product knowledge.  I would enthusiastically recommend Hall Piano Company to anyone considering the purchase of a piano.

-Ryan Casey, Mandeville, LA


Thanks for everything and I would definitely recommend others that are looking for a good sounding piano to Hall Piano for quality sales and service.  We are looking forward to a long relationship and future expectations with HallPiano.

Sincerely, G.W. and the entire Fields family.

-George W Field, New Orleans, LA


My Hall-Steinway experience was exceptional, the cost was an excellent value and I would repeat the event on a moments notice.  Steve and Johnny are top-flight professionals.  The Gorman family relationship dates to 1960.  After 46 loyal years I am looking forward to at least 30 more.


-Dr. Cornelius E.Gorman, Lafayette


Mr. Wayne was accommodating in every way.  My thanks to him and to the company he so beautifully represented.

-Claude Riche, Chalmette, LA


Dear Steven,

I would like to take this opportunity to thank you and your entire staff in connection with the recent purchase of my new grand piano with Petine/QRS System. The piano with the Petine system has given us many hours of pleasureful entertainment in the aftermath of Hurricane Katrina with its associated inconveniences. Your service department has been extremely cooperative and has expeditiously answered anyquestions which I have had in connection with the piano player system. In addition, I would like to recommend the purchase of the Net Piano Internet music download system for all of your Petine/QRS system customers. This has allowed us to download a great variety of piano music without having to purchase individual music CD’s.  Again, let me thank you for the continued assistance by Hall Piano Company employees after the purchase of my piano.


-John W. Robinson, Harvey LA


We had a very pleasant experience with our piano purchase, thanks to Wayne Land.  He personally delivered the piano, made sure we understood everything about it, and answered all of our questions…

-Verdi Wahjosoedibjo, Baton Rouge, LA



Hall Piano Company went way beyond any customer service I have ever received.  I found the piano I wanted, however, it was not in the dark cherry finish that I preferred. They said they would order the one I wanted, but instead of making me wait for my piano, they delivered one for me to use until mine came in. I NEVER expected that.  As the song says… “who could ask for anything more…

-Elizabeth Fosse, Laplace, LA


Mr. Land and everyone were helpful in answering my questions. All were cheerful including your delivery team… I am enjoying the piano.

-Frank Wagner, NewOrleans, LA


Thank you for providing an easy and honest experience. I will definitely recommend Hall Piano Company to others.

-Todd Musgrave, New Orleans, LA


Great piano.

-Mark Toney, Baton Rouge


I would like to thank all of you for your help of me having the baby grand piano I always wanted. Thank you very much.

-Kurt Griffen, Lockport, LA


This was my second piano from Hall Piano Company and another great experience. My mother was also looking… and we were directed to the perfect selections for us. Both sound beautiful. Thank you so much.

-Lisa Silva, New Orleans, LA


I cannot say enough about how pleased we are with Hall Piano and Dwight Clements. He was patient, professional and knowledgeable. He was THE reason I drove from Baton Rouge to Metairie to make this purchase! Thanks for everything!!

-Donald Clement, Denham Springs, LA


I had a wonderful experience with Hall Piano…Thank you for your customer service, attention to detail & dedication.

-Dr. Stephanie Knight, New Orleans, LA


I would like to especially thank Chad for his thoroughness in expediting the timely delivery of my piano. I am really enjoying playing it and its beauty enhances the living room décor.

-Carolyn Jones, Houma, LA


Wonderful experience,we love our piano! Thank you!

-Mike Jacobs, Mandeville, LA


We are very pleased…

-Charles M. Hardy, Lafayette



You know that I am one of your longtime returning customers who greatly appreciates the wonderful experience, every time I come in the store.  You have always been so helpful, courteous, and honest with me and helped me beyond any other store in the city.  I have never been happier with the products and service that Halls has given me.  Adding DwightClements to your staff was a very prudent choice.  He is wonderful, just like you!

– Kathy Orgeron, Metairie, LA


I have used Hall Piano Co. so many times for moving, tuning and I was always satisfied withthe results. John Smith has always done quality work for me, and I always recommend him to others. Everything from your salespeople to delivery has been excellent.

-Eddie Bayard, New Orleans, LA


I was extremely pleased with the service from beginning to end.  Mr. Chad Clements was quite knowledgeable answering all my questions, as well as offering additional useful information. Mr. Brett Guillory was also very courteous and knowledgeable, and best of all, I’m really enjoying my new piano.

-Ronald Wismar, New Orleans, LA


…Thank you for all your help in surprising my wife with the piano. She really enjoys it.  Brett was a tremendous help in getting everyting arranged and helping me select the piano. Thanks.

-David Toca, NewOrleans, LA


Buying my baby grand piano (player) was a pleasure. I love the way it looks and sounds. It has received numerous compliments and I have recommended Hall Piano Co. to friends. Also the service manager is highly knowledgeable and courteous as is everyone at Hall Piano Co.

-Debbie Knick, Mandeville


We were greatly satisfied with our first Hall Piano purchase that is why we returned for a second one. Thank you for everything!

-Yvonne Reed, Metairie, LA


I was so pleased with y’all that my mother-in-law purchased a piano (Jackie and Merlin Bonie) from you recently as well.

-Melissa Parenti, Metairie, LA



Thanks so much for your interest in my problems. This little piano is working out fine in this apartment, I’ll be seeing you soon with my plans for my new house. Looking forward to trading up!

-Jackie Rusich, Metairie, LA


We are very pleased with our piano. In addition, the player is outstanding.

-Pat Nieto, Covington, LA

I love my experience at Hall Piano.  Dwight, our salesman, is wonderful at what he does. He puts you at ease, comes down to your level and makes sure you leave completely satisfied.  We are SO happy with the quality and look of our piano. It was such a great value, I already recommend this type to several of my friends… I cant wait to come back and buy another one!. Your store is an experience.  The colors, the beautiful pianos and great sales team made our experience GREAT!

-Debra Fisher,Kenner, LA


Superb in every way!!!

-Joy Mager, Burr Ridge


I had a problem with my first piano. Upon tuning it was discovered that the sound-board was buzzing. Hall immediately ordered a new one and replaced it within 3 weeks. I’ve never had a company react so quickly to rectify a problem. Great service. Thanks!

-Kenny Lamonte, Metairie, LA


Hall Piano Co. is highly recommended by me. I love my piano, and I love taking lessons. Thanks for selling me my piano.

-Cheryl Santangelo, Independence, LA


We purchased this piano as a surprise for our son for Christmas because he lived in Lakeview and lost everything due to Katrina. I was very pleased that Hall agreed to deliver the piano to our home since our son is living with us until his home is renovated and then deliver to Lakeview- free ofcharge- at a later date. Thank You!

-Joan Bergeron, Metairie, LA


I wish my playing ability matched the excellence of my new piano.

-Karl Tipton, NewOrleans, LA


Thanks Steve & everyone! I think you guys are the best.

-Lynn Johnston, Metairie


Our experience with your store and personnel was terrific!

-Jay Roman, Metairie, LA


Exceptional service and a high quality product… a great combination.  In the end, we feel like we have new friends in Hall Piano. Thanks Steve!

-Ralph Breaux, New Orleans, LA


Chad our sales person was a very helpful person and pleasant to talk to. He was very prompt in returning phone calls and any question was answered in a professional manner.  Thank You Chad. P.S. Steve Kinchen it was a pleasure to do business with your company.

Thank You!

-Wilfred Montegue,Slidell, LA


Everything was great. Delivery was super… Everyone was great. Enjoyed the experience.

-Robert Papier, Metairie, LA


Very pleased with all facets of our experience at Hall’s…

-George Lange, Metairie, LA


Chad Clements was an exceptionally nice and pleasant salesman.

-Neil Tilton, Metairie, LA


I had high expectations, and they were met…

-Sally Seyler, Metairie, LA


Dwight was more than patient with me while I tried to make a choice. Although I dearly wanted a babygrand, my situation prohibited this. Again, thank you for yourpatience.

-Johanna Schlater, New Orleans, LA


Thank you so much! My son is very excited to have a piano of our own and I absolutely love the sound of music in our home!

-Jennifer Labiche, Metairie, LA


…Great Job! Keep it up!!!

-Brad Bohannan, Kenner, La


Great Experience!!! Everyone took their time to work with me on choosing the right piano and even setting up financing.  I could not be happier. Thanks!!

-Jason Bonnet, Jefferson, LA


My current piano was delivered to mysister in another part of town at no extra charge to me- I sincerely appreciate this little bit of extra service and the time it took to coordinate this. We are VERY pleased!!!

-Kate & Jeff Brignac, Metairie, LA


My husband and I do not play, our children are learning and we are very pleased! Thanks again.

-Joan L. Chouest, Cut Off, LA


The piano is great…

-Christian Fellowship Church, Marrero, LA


Wayne Land is very knowledgeable, friendly and kind.  I am having the experience of a lifetime…Thanks

-Cheryl Lear, Lacombe, LA


We love our piano! It sounds beautiful and the walnut finish looks great in our home… it is great quality for a very reasonable price…

-David Miller, Gretna, LA


We purchased our first piano from Hall Piano in August 1979. It was a Universal Player Piano. For many years it provided friends and family many hours of musical fun, taught my grandchildren the fun of music. Four grandchildren play instruments, one the piano (also bought from Hall Piano!) We purchased the latest piano because Katrina destroyed the original one.

-Norma Olavarrieta, Mandeville, LA


Dwight was a pleasure. I have wanted a piano since I was 5 years old. I am now 36. I was finally able to purchase one.  I am sure I will be back for the trade in trade up program. Even though I am new to pianos, Dwight didn’t make me feel that way at all.


-Tammy Randles, Metairie, LA


You guys are totally awesome!!!

-Brittany Stepter, New Orleans, LA


I am enjoying my new piano very much! I like the sound, style and color.  It adds beauty to my living room.

Thank you.

-Mirella Alongia, Metairie, LA


I am very pleased with my purchase!!!

-Mrs. Ruby Banks, New Orelans, LA


Extremely pleasant shopping experience.

-Fred Bonvillian, Marrero, LA


Hall Piano was wonderful! You could teach other companies a thing or two about customer service.

-Robbie Denny, Metairie, LA


Mr. Dwight Clements was an experienced, knowledgeable, patient person in helping us select the right piano- as was Matt McWilliams.

Thank you!

-Nancy Turner, New Orleans, LA


Thank you for making my dream come true…

-Linda Gallaty, Metairie, LA


A few weeks after this purchase, I brought my mother to pick out a piano.  She also purchased one.  I was pleased with my experience and your staff was helpful to me.

-Kathy Gonzales, Braithwaite, LA


Buying my piano from you was awonderful experience. Thank you.

-Meredith Hotard, Metairie, LA


The salesman was accommodating with my unique schedule problems and came in on a day that they were closed (while my mom was in from out of town) in order for her to shop… Thanks a million!!!

-Rose Lazzara, Metairie, LA


I was very pleased with my experience with Hall Piano. I will definitely trade up in the future as well as recommend the experience to my friends.

-Raymond Woodfork, New Orleans, LA


Hall Piano is a first rate company with tremendous experience with offering fine instruments.  Dwight, our sales representative was honest, knowledgeable, and yet never pushy.  Steve, President, cares about customer’s satisfaction and is equally knowledgeable. It is easy to see why Hall Piano has been around for 50 years.

-E.C., New Orleans

Thank you so very much for all your efforts on our behalf. My family and I consider you our hero for giving so much of your time no matter the outcome. These days, men like you are hard to come by, but thank goodness I was lucky enough to find you. If the public knew how delightful a visit with you and your partner is they would surely never purchase a piano anywhere else except, of course, Hall Piano.

With any luck, I hope to be buying a new piano from you.

I remain sincerely and very gratefully,
Janice Langhoff


Dear Mr. Wright,

We want to thank Hall Piano Co. and the Steinway Society of New Orleans for your gracious generosity with the donation of a beautiful piano for the Free Indeed Home. As you know, our Home is a place where young girls who have been in bondage to “modern-day slavery” will be provided the therapy, training, and love they will need for restoration and healing.

Most of the girls that will be living in our home have never known the joys a piano can bring. They have not experienced what was so common for me and for many others, growing up just blocks from your store, as we gathered around our piano for a family sing-along, listened to a classical melody while doing our homework, or prodded through our own piano practice as mom cooked dinner in the evenings.

You, indeed, have given one of life’s greatest gifts, the gift of music. We sincerely than you and look forward to sharing sweet “piano” moments along the way. We anticipate there will be many!

Blessings to you all,

Beth Salcedo, Executive Director, Free Indeed Home